Frequently Asked Questions - FAQ
Product
What size should I choose for my slippers?
Our slippers tend to be roomy. If you often hover between two sizes, we suggest you choose the smaller size. So if your usual size is between 38 and 39, we recommend size 37/38 for a better fit.
What material are the slippers made of?
All our slippers are made of 100% wool, including the inner and outer sole which are also made of wool. The outer sole is non-slip with small silicone pads.
Do the slippers itch?
Our slippers are incredibly soft and never feel irritating to the skin in any way.
Care instructions for leather?
Read more about care instructions here.
Delivery
Where is my package?
When your order is shipped from our warehouse, you will receive an email with a tracking number. You can use this number to track your order with Postnord or DHL. If your package arrives at a service point, you will be notified via email and SMS. Problems with the delivery? Contact Postnord or DHL for assistance with your delivery first, as they can help you most efficiently. If the issue cannot be resolved by Postnord or DHL, we will be happy to assist you further.
